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What does it really mean to get away from it all? To escape the everyday? We believe it means luxuriously appointed guestrooms and suites, butler service, gourmet restaurants, private beach side dinners, wine tastings, world class spas ... the list goes on and on. Our properties cater to our clients (all of whom are VIPs) and do everything possible to make your vacation a dream come true. So whether you're honeymooners, empty nesters, parents who need some time away or a social group - let us plan your next journey and take it from the ordinary to the extraordinary.

Tuesday, April 14, 2015

Excellence Punta Cana: Q&A with a Client

This month is "Excellent Resorts" month. We're going to the "Playa Mujeres" property in a couple of weeks and we cannot wait to tell you all about it! In honor of our trip, we'll be sharing information about this resort chain with locations in Mexico & Dominican Republic over the next few weeks.

A client and her friends recently took a quick trip to Excellence Punta Cana (March 5-8) and upon her return was nice enough to give me some feedback on her stay.

What did you like about the resort?
There was beautiful landscaping and pools.  The pool water and ocean were a comfortable temperature, although the ocean was a bit rough the days we were there.  Guest relations at the resort were excellent.  Everyone was really nice, the employees all seemed to enjoy their jobs and definitely wanted to make sure you were enjoying your time. The resort was completely full, but it never felt crowded.  The other guests were generally outgoing and friendly, too. They used some really large mosquito foggers are night, but they worked because we never saw any mosquitos. Rooms were spacious, large jacuzzi tub.  Rooms on the first floors had an outside area with hammocks.  Our room was on the top floor so we had high ceilings but a small balcony. Our friends loved buying cigars from the cigar shop on property (which only took cash, no credit cards).




How was the food?
Food overall was decent.  A lot of variety with the restaurant choices.  We weren't there long enough to try them all out, but we enjoyed our dinner at the French restaurant, Chez Isabelle, the most.  Breakfast buffet at Toscana had a ton of options - omelet station, cereal and granola station, fruit, a large variety of fresh juices, etc.  Cafe Kafe is a bar by the beach and it was just what we needed for an afternoon snack.  Plenty of bars spread around the resort and a fun pool bar!  Favorite drink was the Coco Loco which was served in a coconut!  Martini Bar near the lobby has wonderful drinks (definitely my favorite bar to get drinks in the evenings).  Drinks were not watered down and they had good liquor.  Only served one kind of beer, Presidente, which is a Dominican Republic beer. The most disappointing was The Lobster House. The lobster was overcooked and mushy, didn't seem fresh.  They brought out red wine that had been stored in a refrigerator and then they put it in an ice bucket.  The wine was not good at all.  




Did you enjoy the activities?
The activities people wander around the resort and tell you about different activities.  We were only there for two days so we chose a half day (10am - 2pm) snorkeling tour that we purchased through the hotel.  The shuttle picked us up at 10am in the hotel lobby, then it was about a 30 minute drive to a resort where we got on the boat.  There were 8 of us so we had our own private boat.  They had beer and rum for everyone.  After snorkeling they took us to a sandbar which was in the prettiest water.  They had an underwater camera and they took a lot of pictures of us (which was an additional charge to purchase).  We had to pay for all of this in cash, no credit cards were accepted.



Did you have any disappointments?
Not really for the hotel (outside of The Lobster Restaurant). In general it can be a bit overwhelming if you're not prepared for the all of the vendors/solicitors coming up to you when exiting the airport.  My friends first impression was that they were going to be harassed the entire time.  I wasn't surprised because the airport in Cabo San Lucas is the same way.  



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